When there is tough competition in market and your customer (whether a consumer of business client) has a lot to pick from when buying a product or service what you really need is a solution to not just meet their expectations but exceed them. A comprehensive Customer Relationship Management (CRM) solution by IX will enable you to thoroughly analyze your customers' habits, trends and patterns and target them with what exactly they want. Not only that but with our CRM solution also optimize your internal procedures to serve your client better and keep track of all the activities.

Customer Relationship Management (CRM) solution features include:

• Campaign Management
• Leads
• Opportunities
• Opportunities Pipeline
• Activities
• Contact manager
• Configurable tasks, reminders, and alerts
• Customer tracking and history
• Complete email system with an embedded HTML editor
• Direct mail management
• Telemarketing management
• Customizable letter system with template support
• Automated, configurable notification system and mailings
• Track which leads were generated from a particular marketing campaign
• Categorize sales leads (e.g.: according to product, city etc)
• See how sales performance compares to last sales period
• Group opportunities by category, status, salesperson or sales manager
• Record whether an opportunity successfully closed
• Manage a team of salespeople and keep track of their opportunities
• View all sales opportunities with a particular customer
• Assign notes to sales opportunities
• View all customer correspondence for each sale
• Integration with PABX for the management of telephone activities for each customer
• Up to 5 business analysis reports with drill-down functionalities

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